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Understand customer reviews

An example study case that started of with customer review went through session transcription reading and ended up with a slight fix.

Michael Navat
Aug 8, 2019 - 1 min read
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From Customer Reviews to Alexa Bug-report

An example journey that started with a sudden spike in bad user reviews of Categories Game, and solved with a bug report to the Amazon Alexa team.

Yigal Lazarev
Feb 22, 2019 - 2 min read